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  Technical Report: We are all Lurkers: Consuming Behaviors among Authors and Readers in Enterprise File-Sharing Service

We are all Lurkers: Consuming Behaviors among Authors and Readers in Enterprise File-Sharing Service

Technical Report #:10-11
Author(s): Michael Muller, N Sadat Shami, David R Millen, Jonathan Feinberg

Abstract

A Collaborative User Experience Technical Report: more about CUE...

Most knowledge repositories focus on the role of knowledgecreators. In this paper, by contrast, we examined the work of Lurkers in an enterprise file-sharing service, and we compared
their lurking behaviors to the lurking behaviors of users who uploaded files (Uploaders), and users who contributed metadata about files (Contributors). For comparability, we restricted our
analyses to the consuming behaviors that are common to the three roles (Uploaders, Contributors, and Lurkers). Independent principal components analysis showed highly similar seven-factor
solutions of lurking activities across all three roles, although the relative emphases of those factors varied across roles. Uploaders tended to view and download more groups of files, showed less
emphasis on searching for files, and tended to work directly with the file-sharing application, unmediated by external applications. Contributors showed the opposite pattern: more emphasis on
searching and responding to recommendations from other users, often via a form of remote access. Lurkers’ lurking behaviors were less intense, and showed little difference in emphases among the lurker factors. We use these results, and the published research literature, to motivate a research agenda for lurkers in social media.


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