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  Technical Report: The Impact of Affective relationships and awareness on expertise retrieval: a multilevel network perspective on Transactive Memory Theory

The Impact of Affective relationships and awareness on expertise retrieval: a multilevel network perspective on Transactive Memory Theory

Technical Report #:10-06
Author(s): Y Connie Yuan, Inga Carboni, Kate Ehrlich

Abstract

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Transactive memory theory holds that high levels of awareness of member expertise can help groups maximize work efficiency by making expertise located in one individual available to all members of the group (Wegner, 1987, 1995). Regardless of the level of specialization of team member’s expertise, differentiated expertise can be brought together to finish complicated tasks so long as group members are aware of who is the expert in which specific knowledge domains. Although transactive memory theory has received widespread support in lab and quasifield studies (e.g., Liang et al., 1995; anawattanachai & Yoo, 2007), results from field studies suggest that awareness may be a necessary, but not a sufficient condition for expertise retrieval.
One goal of the current study is to empirically test how the affective dimensions of social interactions influence expertise retrieval, along with awareness. The second goal of the current research is to present and test a multilevel network model of transactive memory.


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