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  Technical Report: Patterns of Usage in an Enterprise File-Sharing Service: Publicizing, Discovering, and Telling the News

Patterns of Usage in an Enterprise File-Sharing Service: Publicizing, Discovering, and Telling the News

Technical Report #:10-05
Author(s): Michael Muller, David R Millen, Jonathan Feinberg

Abstract

A Collaborative User Experience Technical Report: more about CUE...

How do people use an enterprise file-sharing service? We describe patterns of usage in a social file-sharing service that was deployed in a large multinational enterprise. Factor analyses revealed four factors: Upload & Publicize (regarding one’s own files); Annotate & Watch (add information to files and maintain awareness); Discover & Tell (find files uploaded by other users, and communicate to additional users about those files); and Refind (re-use one’s own files). We explore the attributes of users who score highly on each of these factors, and we propose implications for design to encourage innovation in usage.

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