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IBM Cambridge Research Center

  Technical Report: People Sensemaking and Relationship Building on an Enterprise Social Network Site

People Sensemaking and Relationship Building on an Enterprise Social Network Site

Technical Report #:08-06
Author(s): Joan M. DiMicco, Werner Geyer, David R. Millen, Casey Dugan, Beth Brownholtz

Abstract

A Collaborative User Experience Technical Report: more about CUE...

This paper describes a social network site designed to support employees within an enterprise in connecting and learning about each other through
personal and professional sharing. We introduce the design concepts and provide a detailed account of the first three months of usage, involving nearly 300 users. Our findings suggest that employees find the site particularly useful as a way to perform people sensemaking of individuals and to connect and maintain relationships with others on the site.


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