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  Technical Report: Multiple Users’ Perspectives of Collaborative Activities in Complex Work

Multiple Users’ Perspectives of Collaborative Activities in Complex Work

Technical Report #:05-12
Author(s): Michael J. Muller, Michael Wu
Full Citation:Position paper at ECSCW 2005 workshop, Activity – From a Theoretical to a Computational Context. Paris, September, 2005.
Copyright 2005, IBM. All rights reserved.

Abstract

A Collaborative User Experience Technical Report: more about CUE...

Earlier, we extended the concept of landmarks in complex collaborative work to include not only online documents, but also people, roles, events, and systems [12]. We used participatory analysis to obtain these insights into users’ practices. In this position paper, we report on a further analysis of landmarks, with an enhanced form of participatory analysis. We focus on the diversity of individuals’ perspectives on these “common” work items, and begin to investigate how well one collaborator understands the perspectives of the other collaborators.

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