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IBM Cambridge Research Center

  Technical Report: Inside Social Network Analysis

Inside Social Network Analysis

Technical Report #:05-10
Author(s): Kate Ehrlich, Inga Carboni
Category(s):Collaboration, Social networks, SNA, knowledge management, organizations, UCINet
Full Citation:Copyright 2005, IBM. All rights reserved.

Abstract

A Collaborative User Experience Technical Report: more about CUE...

A management consulting firm hopes to win a lucrative contract with a large international financial institution. After weeks of intense preparation, the team sends off a proposal. Shortly thereafter, they learn that contract was given to a competitor with whom the client had worked previously. Almost six months later, one of the team members finds out that another group at the management consulting firm had worked on a project with the prospective client and had gained an in-depth knowledge of its business operations. Why, asked the frustrated team member, wasn’t this critical knowledge shared with the team?

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