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  Technical Report: Shared Landmarks in Complex Coordination Environments

Shared Landmarks in Complex Coordination Environments

Technical Report #:05-03
Author(s): Michael Muller, Olga Kuchinskaya, Suzanne Minassian, John C. Tang, Catalina Danis, Chen Zhao, Beverly Harrison and Thomas P. Moran
Category(s):landmarks, boundary objects
Full Citation:Short Paper Published at: CHI 2005 (Conference on Human Factors in Computing Systems, Portland, Oregon, April 2-5, 2005) Copyright 2005, IBM. All rights reserved.


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We explore the concept of social landmarks in complex, shared information and coordination environments. Previous research in navigation and shared spaces has tended to emphasize individual navigation, formally inscribed spaces, social filtering, and boundary objects. Based on ethnographic research into complex collaborative work in organizations, we extend the concept of navigational "landmarks" to include not only individually-used documents, but also shared landmarks in the form of persons, roles, and events. This emerging concept of social landmarks may be applied in identifying and representing these coordinating points, to support the work of teams and organizations in complex projects.

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