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  Technical Report: Diverse Strategies for Interruption Management in Complex Office Activities

Diverse Strategies for Interruption Management in Complex Office Activities

Technical Report #:04-08
Author(s): Suzanne O. Minassian, Michael J. Muller, Daniel Gruen
Category(s):activity management, task management, interruption management, work analysis
Full Citation:Copyright 2004, IBM. All rights reserved.

Abstract

A Collaborative User Experience Technical Report: more about CUE...

Interruptions are common in today’s workplace. Some researchers have viewed interruptions as unwanted disruptions, using restrictive techniques to reduce them. Others have seen value in relevant interruptions, promoting their helpful effects, while classifications of interruptions have noted both the positive and negative consequences of interruption types. This poster describes strategies and artifacts for managing interruptions across various applications and media, revealed during ethnographic interviews of office workers in a large software company. Results show complex patterns of problems and advantages of interruptions, and suggest a more complex account of interruptions in working life.

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