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  Technical Report: Multi-team Facilitation of Very Large-scale Distributed Meetings

Multi-team Facilitation of Very Large-scale Distributed Meetings

Technical Report #:03-14
Author(s): David R. Millen, Michael A. Fontaine
Category(s):Virtual meetings, collaborative workspaces, remote work, computer-supported collaborative work, e-facilitation
Full Citation:In Proceedings of the Eighth European Conference on Computer Supported Cooperative Work, Helsinki, Finland, 14-18 September, 2003
Copyright 2003, IBM. All rights reserved.


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Distributed work teams routinely use virtual meetings to support their collaborative work. In this paper, we present a case study of the facilitation that was provided for a very large-scale distributed meeting. Small teams of facilitators were recruited, trained, and assigned to each of six discussion forums of ManagerJam, a 48 hour meeting of over 8,000 managers in a large global technology company. Through examination of pre-Jam records, analysis of the Jam conversation archive, and post-event interviews with over 20 facilitators, we describe the planning and training efforts, and assess the impact of the facilitation teams on the meeting’s effectiveness. Guidelines for effective team facilitation of very large-scale meetings are provided, and design implications for meeting support systems are described.

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