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  Technical Report: Scenarios in Practice

Scenarios in Practice

Technical Report #:03-13
Author(s): Paul McInerney, Michael J. Muller
Category(s):Computer Science
Full Citation:Summary of a CHI 03 Workshop
April 2003
Ft. Lauderdale, FL
Copyright 2003, IBM. All rights reserved. IBM RC# 22931


A Collaborative User Experience Technical Report: more about CUE...

Scenarios have been discussed in the HCI literature since at least 1992. Since then, they have come into the mainstream: There are books and tutorials on the topic; every published UCD method incorporates them in some form. The current challenge facing the scenario community is making scenario usage more effective and efficient in industry projects. This workshop fills that need by focusing on "scenarios in practice" as opposed to "the theory of scenarios" or "anything about scenarios".

Although we use the term "scenarios" the workshop welcomed various communities of practice including personas, stories, and use cases. What was common among the participants is a user-centered perspective. The word "scenario" in this report refers to any of these communities of practice.

The scope of this workshop includes the overlapping concerns of deploying a scenario methodology into a project environment, integrating scenarios with other UCD methods, craft and quality in writing scenarios, and tailoring scenarios to various project contexts. The workshop was divided into four segments, which loosely follow the phases of writing and using scenarios: Identifying where scenarios come from, defining scenario topics, writing scenario content, and using scenarios that have been written.

This report summarizes the key points from each segment of the workshop. To stimulate discussion, participants completed several exercises. The exercise material is summarized in the appendix.

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