Skip to main content

IBM Cambridge Research Center

  Technical Report: Identity Disclosure and the Creation of Social Capital

Identity Disclosure and the Creation of Social Capital

Technical Report #:03-03
Author(s): David R. Millen, John F. Patterson
Category(s):Online identity, community networks, social capital
Full Citation:CHI 2003, April 5-10, Ft. Lauderdale, Florida, USA (Copyright 2003, IBM. All rights reserved.)


A Collaborative User Experience Technical Report: more about CUE...

In this paper, we describe the identity policy decisions for a community network outside of Boston, Massachusetts. To promote trust and accountability, a member’s online identity is their real-world identity; there is no anonymity. We conclude, based on analysis of the online interaction that this identity policy bridged and enriched online and face-to-face interactions, promoted accountability in support of local commerce, and fostered a social norm of polite conversation.

Full Report

For more information, or to order a Technical Report, contact us.