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IBM Cambridge Research Center

  Technical Report: ReMail: A Reinvented Email Prototype

ReMail: A Reinvented Email Prototype

Technical Report #:02-13
Author(s): Steven L. Rohall, Dan Gruen
Category(s):Email, threads, instant messaging

Abstract

A Collaborative User Experience Technical Report: more about CUE...

Electronic mail has become the most widely used business productivity application. However, people increasingly feel frustrated by their email. They are overwhelmed by the volume, lose important items, and feel pressure to respond quickly. Though email usage has changed, our email clients largely have not. In this demonstration, we will show a prototype email client developed as part of a larger project on “reinventing email.” This prototype incorporates capabilities for dealing with threads of related messages, a synchronous communication facility, and the ability to annotate individual messages. The prototype has been tested on a small set of users to evaluate its features. People particularly liked tools to view and navigate among messages in a thread, and the integration of synchronous awareness and communication with the email experience.

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