Skip to main content

IBM Cambridge Research Center

  Technical Report: Understanding the Individual, Community and Organizational Benefits of Work-Based Communities

Understanding the Individual, Community and Organizational Benefits of Work-Based Communities

Technical Report #:02-07
Author(s): David R. Millen, Michael A. Fontaine
Category(s):Organizations, individual, work-based community, participation, time use

Abstract

A Collaborative User Experience Technical Report: more about CUE...

Organizations are increasingly providing communities of workers with resources, time, physical space and collaborative technologies to enhance the exchange and flow of knowledge and information. In this paper, a case study of one work-based community within a large global high-technology firm is presented. The results of a survey of resource usage; time use for various work activities; and reported individual, community, and organizational benefits are offered. A descriptive model is developed and discussed to show the relationships between community participation, time use, and individual and organizational outcomes.

Full Report


For more information, or to order a Technical Report, contact us.