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  Technical Report: Storyboarding for Design: An Overview of the Process

Storyboarding for Design: An Overview of the Process

Technical Report #:00-03
Author(s): Daniel Gruen


A Collaborative User Experience Technical Report: more about CUE...

Stories and Storyboards are valuable tools in the sale, specification, design, implementation, and introduction of Knowledge Management solutions. They focus attention on the people who will use the solution and the value it will bring. Stories are rich, fleshed-out descriptions of settings, people, activities, goals, motivations, and values presented in a coherent, causally connected way. The process of creating a story can insure that attention has been paid to the factors necessary to create an effective solution.

Because stories capture in detail the real-world context in which a new technology will be used, they help determine which functions will be useful, how they should be presented, and what integration with other tools, people and information will be important. Stories can be highly effective tools for communicating to others problems with current work processes and the value of new functionalities being proposed. Stories are useful with multidisciplinary or cross-organizational teams because they tend to serve as a "common language" that spans differences in background and organizational status and focuses attention on the people who will use the system (a constituency often absent from many design discussions). Stories are particularly valuable for conveying the benefits of Knowledge Management systems whose full value is not in any single user task or set of screens, but in the real world collaboration and information sharing they enable among the people who use them.

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