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IBM Cambridge Research Center

  Technical Report: Beyond Scenarios: The Role of Storytelling in CSCW Design

Beyond Scenarios: The Role of Storytelling in CSCW Design

Technical Report #:00-02
Author(s): Daniel Gruen
Category(s):Work Practices
Full Citation:Storytelling

Abstract

A Collaborative User Experience Technical Report: more about CUE...

Stories are effective tools for HCI and CSCW design, useful both in facilitating collaboration around the design of a system, and in exploring and conveying the value the system will bring to the people who use it. This paper discusses the differences between stories and usage scenarios, and the unique way stories reveal the overall value of a user experience, drawing from specific experiences using stories with different design teams. A key lesson leaned is the need to include people with specific storytelling and storycrafting skills to fully benefit from using stories in design.

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