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IBM Cambridge Research Center

  Project: Clustering Chat for Topical Summaries, Browsing, and Search

Researchers: Mark Sheldon, Dan Gruen, Shivakumar Vaithyanathan
Contact: research@lotus.com

A Collaborative User Experience Project:

This project provided a system for extracting topics from chat sessions. The extracted topics can then be applied in a number of ways:

  • displaying the current topic of a chat or a set of chat sessions
  • providing a table of contents for a lengthy chat session
  • organizing topic-based browsing of a collection of chats.

This project was a cooperative research venture between Lotus Research and IBM Almaden Research Center.